Return a product
Return policy
If you are not completely satisfied with your jewelry, it can be returned within 5 days of receipt , provided that it is new, unworn, undamaged and not personalized .
A partial refund will then be made, after deduction of delivery and processing costs, set at 15% of the total amount of the order , with a minimum of 300 DH .
Personalized or custom-made jewelry is not eligible for a refund.
They can only be the subject of:
From an exchange , or From a credit note (purchase voucher) , depending on the type of customization:
- Simple customization (2D engraving, cutting, etc.) : 65% of the item's value refunded (the 35% covers design and manufacturing costs).
- Complex customization (embossed jewelry, setting, specific creations, etc.) : 50% of the value of the item returned (the 50% covering design and manufacturing costs).
Declare a return
Follow a return
In the event of an error or defect on our part, the return costs are our responsibility. In all other cases, they remain the responsibility of the customer.
All products must be returned in their original packaging, in perfect condition, and complete.
Personalized jewelry cannot be returned or exchanged, except in the case of a manufacturing defect covered by our warranty. Each piece is custom-designed and made exclusively for you.
For more details, please see our FAQ.
